Jim Glover Chevrolet

 Welcome to www.jimgloverchevy.com Below you will find testimonials from our customers. We invite you to submit your experience with Jim Glover Chevrolet and have it posted here. E-mail fdavis@jimgloverchevy.com We look forward to hearing from you   

Jim Glover with Stephanie Bradley. This was a Tres Leches cake from Raul Beltran.

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Christmas 2006 Car Problem

Background:

I had my 2003 Trailblazer’s 30,000 maintenance done on Thursday, December 21^st, in Houston, Texas. I drove up to Tulsa on Friday, December 22^nd. I experienced car problems as we were getting to Tulsa. The transmission seemed to be starting in 3^rd gear – really dragging. When I went to shut off the engine, it shut off, but the key would not go past the first position (where all the electrical power is still on). I also noticed that the “Check Engine” light had come on. After several attempts of starting the car & driving a short distance, I was finally able to get it turned off completely.

Service:

On Saturday morning, I went to Jim Glover Chevrolet in Tulsa for service. I talked to service consultant Bryan Nolen and explained my problem and symptoms to him. I explained that I had just driven up to Tulsa for Christmas & planned to go back to Houston on Tuesday evening. He explained to me that they were only open until 1 PM that day (Saturday, right before Christmas) and that most of the Technicians were off. He said to bring it in on Tuesday morning and that they would get to it right away so that I could leave on time. As we were talking more, I asked him if it would be OK to drive & how could I turn it off if the electrical problem happened again.

About this time, as Bryan was telling me about the transmission & electrical all being connected together, a young man was walking by & suddenly stopped and listened to our conversation for a minute. He walked over and introduced himself as Bruce Wilkinson and said that he was the dealers transmission technician. He asked me if my “service engine” light was on, I said yes. He asked if it started like it was in 3^rd gear, I said yes. I told him about not getting the key to turn all the way off. Bruce said, yeah, I know what it is – it’s a low voltage problem. He then went on to say that he was only up there getting some stuff out of his locker, that he was off that day. We talked a little more & I said how I was up there from Houston & wanted to be returning to Houston on Tuesday. Bruce said that his wife was shopping for a few hours so he had time right then & told Bryan to go ahead & make up the ticket – he’d fix it right then. He took my keys and away he went! Bryan wrote up the service ticket and said for me to just go get some coffee in the customer waiting area and relax - they would take care of it.

A little while later, my car was ready & I was able to leave and finish my Christmas in Tulsa without the worry of whether my car would shift properly, or would shut off properly. I was able to drive home Tuesday evening. My car is still running great.

What those two men (Bryan Nolen and Bruce Wilkinson) did for me, was way, way above the call of duty. It was far above the normal service. They treated me professionally and courteously and took excellent care of my car problem. Jim Glover Chevrolet in Tulsa should be proud of its superior service department. Chevrolet should be proud of Jim Glover Chevrolet.

Sincerely and with much appreciation,

Michael S. Lucas

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A Quien Correspnda:

Desde el momento que llegue a La Jim Glover Chevrolet, me atendieron bien.  Pero como yo no hablo Ingles, les pedi a una persona que me alludara en mi idioma-Espanol.  Cuando llego' usa persona en mi alluda, me dijo, "Yo hablo Espanol.  Yo le puedo atender."  Por cierto esta persona que me atendio' tiene un bonito nombre: Stephanie.  Ella me alludo' en todo lo necesario.  Gracias a una gran dama, sali' de la compania Jim Glover manejando mi camioneta Chevrolet.  Pero en lo personal, no me atendio una dama.  Es un angel, vestido de una gran mujer.  Les doy las gracias a todos los componentes de dicha compania Jim Glover.  Atentamente,

Raul Beltran, Mi Favorita Bakery  
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Dear Mr. Gibson (Service Director)

I am writing this letter for the excellent service that I recieved from one of your service consultants, Kelli Kitchel.

I was recieved at the appointed time and she had loaner waiting on me. She was very professional and knowledgeable. There was a problem in getting some of the parts in on a timely matterand she kept me informedinstead of me having to call her. She informed me the morning the parts came in and when I should be able to pick up the car. This relieved me of stress which I don't handle to well. When I arrived at Jim Glover to get my car it was ready to go.

Again, it was a pleasure to have Kelli Kitchel wait on me and I have told most of my friends of the service that I recieved from her. I assured them that she knows how to get the job done.

Sincerely,
Sharon Bamberger
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Attn: Todd Galliart, service consultant

We are Dennis and Kathey Killen, who after Kathy's surgery in December 2005, finally reached our winter residence near Brownsville, TX in January 2006.  We were returning tp Illinois in April 2006, she still being in pain from complications of the surgery. We left Oklahoma city the morning of April 4, noticed loss of power in our 2002 Impala, problem very noticeable before getting to Tulsa, we found good place to pull of the turnpike in town, called my servicemanager at my Green Chevrolet Dealership here in Peoria, IL, talked to my team servicemanager, he suggested my problem might be catalytic converter, I told him I remembered getting a notice from GM about a possible problem that might occur on this car.  He was,'t aware thatthe converter problem was for the Impala.

Anyhow, we literally limped into your dealership, thankful that we had good directions before returning to the turnpike (The mechanic later told us that the car barely made it to his service bay when he left the service sign in area) You, Todd, were very helpful in getting the problem dianosed, confirmed that it would be a no charge repair, the new converter was in stock. Luther very politely shuttled us to the local McDonalds as we had not had breakfsat yet, a phone call prompted him to come back to pick us up later.

Your waiting room was extremly comfortable, which was very important due to my wife's painful situation. We didn't get back on the road for 4 hours or so which was so much better than the many alternatives (the car could have been diabled late at night, on a weekend, on thehighway rather than your doorstep).

We regret waiting this long to give you our thanks, we will never forget how you and your staff so politely and professionally made things happen. We left there at noon, arrived about 700 miles later near midnight at our home in Illinois.

It was important that we get back home timely since we were to leave in a few days for more surgery in Baltimore, MD.

Thank you all once again.Dennis & Kathy Killen
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Dear Randy Christiansen

Just wanted to thank you once again for all you did for tina and I. You're the best and I appreciate all the time & effort you spent with us. Thanks again and we look forward in seeing you again.

Steve Spavital
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Dear Randy Christiansen

Thanks so much for your help with the new Colorado. I absolutly love it! You guys have a great staff. Keep up the good work.

Matt Lane
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Randy

Thanks so much for making my car buying experience a great one!!! You really have your customers interest at heart.

Sincerely
Melvaline McAlvain
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2006 Contest winner